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Privacy Policy

We understand that your personal information is confidential, and we take very seriously our obligation to safeguard all such data on your behalf. Here’s how we process and store the information you supply, along with details of the choices you can make about the way your data is collected and used.


Most information we collect or hold is used to facilitate delivery of your project and associated communication. Typically this information relates to essential personal, billing and project related data, collected or submitted by any means, including but not limited to via this website, phone, Skype, email, social media post, or in person. We may also collect information from you in relation to third parties, such as current hosting, domain name and email hosting provider(s).


None of the information we collect is shared with outside parties except when it is necessary to process your request for our services.


We use return email addresses to respond to any emails we receive for support, customer service, and email updates. Your email address is not used for any other purpose and is not shared with outside parties. We never use or share any personally identifiable information provided to us online, via phone, or in person, in ways unrelated to those described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.


To prevent unauthorised access to your data and ensure that it is only processed for essential reasons we have put in place appropriate procedures to safeguard and secure the information we collect. We do not store any credit card information, and online transactions of any and all data are processed on secure servers via an encrypted SSL connection compliant with the latest industry protocols.


From time to time we publish our customer testimonials which may contain personal information such as the client name. We always obtain the client's consent to use their details prior to publish the testimonial, including making them aware that that this material may be used for marketing purposes. If you would like to request the removal of your testimonial from the site, contact us at privacy@loaidesign.com